Refund policy

Last updated: October 28, 2026

30-day returns
Contact us within 30 days after receiving your item to request a return. For in-store purchases, the 30-day window begins on the purchase date. Eligible items must be unused and unworn, in their original condition, with original packaging and tags where supplied. Please provide your receipt or other proof of purchase.

How to start a return
Email craftyclawcreations@gmail.com or call (816) 319-2334 before mailing anything. We will review eligibility and provide instructions and, where appropriate, a return label. Please do not send a return without contacting us first.

Return shipping and original shipping
Customer-remorse returns, including a change of mind, may have a $5.99 return-shipping charge. We will explain any charge before you return the item. If an item is defective, arrives damaged, or is incorrect, contact us promptly with your order details and photos if available. When a return is required for these issues, we cover the return-shipping expense. Original shipping charges are nonrefundable except for store error, a defect, or when applicable law requires otherwise.

Non-returnable items
Custom, personalized, and special-order items; gift cards; items clearly marked final sale; pierced earrings once worn or removed from sealed hygiene packaging, where applicable; and items used, altered, or damaged after receipt are not eligible for customer-remorse returns. These exclusions do not limit rights you may have under applicable law for defective, damaged, or incorrect goods.

Natural and handmade variations
Crystals and minerals naturally vary in color, pattern, inclusions, texture, shape, and size. Handmade items may have small variations in finish and construction. These expected characteristics are not defects. This does not excuse a material misdescription or damage.

Refunds and exchanges
We will notify you after receiving and inspecting the return and tell you whether the refund is approved. Approved refunds go to the original payment method, subject to any disclosed return-shipping charge. Your bank or payment provider may take additional time to post the refund. Contact us if you have questions about its status. For an exchange, contact us first; availability may be limited, and a return followed by a new purchase may be necessary.

In-store purchases
The same general return standards apply to in-store purchases unless a different final-sale condition was clearly disclosed when you purchased. Nothing in this policy limits rights that cannot be excluded under applicable law.

Contact
Crafty Claw Creations
Zona Rosa Town Center
8634 N Dixson Ave, Kansas City, MO 64153, United States
Email: craftyclawcreations@gmail.com
Phone: (816) 319-2334